Privacy Policy

Effective Date: June 1, 2026

At Subplot Studio, LLC (“Subplot Studio,” “we,” “us,” or “our”), we respect your privacy and are committed to handling your personal information with care and transparency. This Privacy Policy describes what information we collect through www.subplotstudio.com (the “Site”), how we use it, who we share it with, and the rights you have over your data.

This policy is intended to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

1. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you use our Site.

Information you provide:

Name, email address, mailing address, and phone number when you place an order or contact us.
Payment information (such as credit card number and billing address) when you make a purchase. Payment data is transmitted securely and encrypted in transit.
Account credentials if you register for an account on our Site.
Communications and preferences when you reach out to us for support or subscribe to our mailing list.

Information collected automatically:

Browsing behavior, pages visited, and traffic patterns via Google Analytics.
Cookie identifiers and device/browser information.
Advertising interaction data via the Meta Pixel (Facebook/Instagram Ads).

2. How We Use Your Information

Information you provide:

Processing and fulfilling your orders, and communicating with you about them.
Responding to your questions and providing customer support.
Sending promotional emails about new products, services, or offers — only if you have opted in or not opted out.
Analyzing site traffic and usage to improve our Site and offerings.
Delivering and measuring the performance of advertising on Meta platforms (Facebook and Instagram).
Maintaining the security and integrity of our Site

We collect only the information necessary for these stated purposes and do not use your data in ways that are inconsistent with why it was collected.

3. Third-Party Service Providers

We work with a limited number of trusted third-party services that may receive or process your data on our behalf:

Klaviyo

Our email marketing platform. We share your name and email address with Klaviyo to send transactional and marketing communications. Klaviyo's privacy policy is available at klaviyo.com/legal/privacy-policy.

Google Analytics

We use Google Analytics to understand how visitors interact with our Site. This service uses cookies to collect anonymized usage data. You can opt out via the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Meta Pixel (Facebook/Instagram)

We use the Meta Pixel to measure the effectiveness of our advertising and to reach relevant audiences on Facebook and Instagram. The Pixel may collect data about your activity on our Site and associate it with your Facebook profile if you are logged in. Learn more at facebook.com/privacy/explanation.

Payment Processor

Credit card and payment data is handled by our payment processor and is never stored on our servers in unencrypted form.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

4. Cookies and Tracking Technologies

Our Site uses cookies — small data files stored on your device — to improve functionality and understand usage patterns. We use the following types of cookies:

Functional cookies: Enable core site features such as maintaining your login session and remembering items in your cart.
Analytics cookies: Collect anonymized information about how visitors use our Site (via Google Analytics).
Advertising cookies: Track interactions with our ads and help us reach relevant audiences (via Meta Pixel).

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality. California residents may also opt out of sharing data for cross-context behavioral advertising — see Section 6 below.

5. Data Retention

We retain different categories of data for different periods based on business and legal need:

Order and transaction records: Retained indefinitely for business continuity, legal compliance, and historical reference.
Account information: Retained for as long as your account remains active, or until you request deletion.
Email marketing data: Retained until you unsubscribe or request removal.
Analytics data: Retained per Google Analytics' default retention settings (typically 26 months).

6. Your Privacy Rights

California residents have the following rights under the CCPA/CPRA. We extend these rights to all of our customers:

Right to Know

You may request information about the categories and specific pieces of personal data we have collected about you, how it is used, and with whom it has been shared.

Right to Delete

You may request that we delete personal information we hold about you, subject to certain legal exceptions.

Right to Correct

You may request that we correct inaccurate personal information we hold about you.

Right to Opt Out of Sale or Sharing

We do not sell your personal information. We do use the Meta Pixel and Google Analytics, which may constitute "sharing" under CPRA for advertising and analytics purposes. You can opt out of this directly via your browser settings, the Google Analytics opt-out add-on, or Meta's ad preferences — see Section 7 for links.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us.

7. Do Not Sell or Share My Personal Information

Subplot Studio does not sell your personal information to third parties. We do use Google Analytics and the Meta Pixel for site analytics and advertising measurement. These services may use cookies to collect browsing data. You can opt out directly via your browser settings, the Google Analytics opt-out browser add-on, or Meta's ad preferences.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Sensitive data such as payment information is encrypted in transit using SSL/TLS. Access to personal information is limited to authorized personnel with a legitimate business need. We cannot guarantee the absolute security of data transmitted over the internet or stored on our systems, and we encourage you to take reasonable precautions when sharing personal information online.

9. International Users

If you are accessing our Site from outside the United States, please be aware that your personal information will be transferred to and processed in the United States. Data protection laws in the U.S. may differ from those in your country. We take reasonable steps to protect your information regardless of where it is processed. If you have questions about international data transfers, please contact us.

10. Children's Privacy

Our Site is not directed to children under the age of 16, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Subplot Studio, LLC
Email: Contact Us
Phone: (805) 996-0808
Website: www.subplotstudio.com

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